• Returns Policy
• 12.1. Where the buyer has received their order and no longer require all
or part of the order then this may be returned at the discretion of the
seller. If a return is agreed, then the buyer has to arrange their own
transport to return the goods to the seller’s premises at the buyer’s
expense within 7 days from acceptance, non return of the goods will
result in the agreement of a refund being cancelled unless the delay
has been agreed in writing between both the buyer and the seller.
• Once goods have been received by the seller, the goods will be
inspected by the seller who will decide what, if any, refund is due.
“Custom” or “bespoke” items may not be accepted. Original delivery
charges will in any case not be refunded to the buyer.
• 12.2. Where the buyer receives sub-standard or incorrect goods they
should inform the seller within 7 days of receiving the order. The seller
may then arrange collection of the goods for return to the seller’s
premises. Upon receipt the seller will inspect the goods and, if the
items are sub-standard or incorrect, will either refund the buyer or
replace the goods. If the seller deems the goods to be satisfactory and
as intended, the seller is entitled to return the goods to the buyer at the
buyer’s expense.
• 12.3. Where the buyer has used or installed the goods then such use
or installation shall be taken as conclusive evidence that the buyer has
accepted the goods are in perfect condition. The buyer is responsible
for checking that the goods are suitable for purpose and that
installation conditions are correct at the time of ordering or acceptance
of a quotation.
• Goods Damaged or Faulty on Delivery
• 10.1. The buyer must examine all goods on delivery in case any
damage has occurred in transit. The driver should be notified
immediately of any problems and the delivery card should be signed
accordingly. The seller must also be informed within two working days
in writing with corresponding photos of the damage and the
packaging.
• 10.2. If, in exceptional circumstances, the buyer is unable to fully check
the goods at the time of delivery, the seller must be informed as soon
as possible of any damage with photos of the products and packaging.
• 10.3. The seller cannot guarantee to replace or repair items which have
been signed for in good condition or 'unchecked' and are later found
to be damaged. This does not affect the buyer’s statutory rights.
• 10.4. The seller will not accept any liability for any goods that have
been repaired before the seller has been given the opportunity to
inspect them or to give authority for repair work to be carried out or in
cases where components supplied have not been used.
• 10.5. The seller may offer a replacement of damaged goods and the
buyer accepts that if a replacement is arranged that sufficient time in
accordance with lead times from manufacturers and couriers will be
required.
• 10.6. If goods have been delivered in a damaged state and the seller
feels the situation cannot be improved by authorising another delivery,
we reserve the right to refund the buyer in part or in full and/or cancel
the order in part or in whole.
• 10.7. If the buyer has not signed the package as damaged, in
accordance with the terms detailed in these terms and has not stated
at the time of delivery, by not signing "damaged" the possibility of the
seller making a claim to the carrier has been removed and therefore,
the seller is entitled to repair the damaged items where necessary thus
reducing costs to the seller.
• 10.8. Following on from clause 10.7 in regard to items and repairs to
said items, the seller is entitled to charge the buyer for any costs
involved (but not limited to) materials, labour, packaging and carriage -
where the terms have not been adhered to by the buyer.
• Cancellation Policy
• 11.1. Under the Distance Selling Regulations the buyer has a right to
cancel their order for any item purchased on the seller’s website at any
time before the goods are despatched, or within 7 days of receiving the
goods and for a full refund excluding cost of return shipping providing
the goods purchased are not “custom” or “bespoke” items and the
buyer takes reasonable care of the goods whilst they are in the buyer’s
possession. This does not affect the buyer’s statutory rights as a
consumer.
• 11.2. If the buyer chooses to cancel their order at any time later than
the 7 days following receipt of the goods there will be a restocking
and/or administration charge subject to a return acceptance by the
seller. “Custom” or “bespoke” item cancellation requests may not be
accepted should the manufacture of the item be already started or
dispatched. “Custom” or “bespoke” item cancellations that are
accepted may be subject to a restocking charge or administration
charge. The buyer may be required to return items using their own
courier.
• 11.3. The seller will refund the buyer’s payment with 14 days of the
goods being returned being subject to clauses 11.1 and 11.2. Original
delivery charges are non-refundable.
• 11.4. If the buyer wishes to cancel the order, the seller will require the
request be done in writing by the buyer via email to
hello@repolished.co.uk or by post at the address provided. Any
cancellation request may be subject to a re-stocking fee and the
original delivery charges may not be refunded.