Last updated: 12 September 2026
At Repolished Restoration, we want you to be happy with your purchase. If you need to return an item, please contact us as soon as possible and we will guide you through the process.
This policy applies to purchases made through repolished.co.uk.
If you are a consumer purchasing online, you have legal rights under UK consumer law.
For most goods purchased online, you have the right to cancel your order without giving a reason within 14 days of receiving the goods. You then have a further 14 days to return the goods after notifying us of your cancellation.
These rights are in addition to your statutory rights relating to goods that are faulty, not as described or not fit for purpose.
Nothing in this policy affects your legal rights.
If you have changed your mind about your purchase, you can request a return within 14 days of receiving your order.
To request a return, please contact us:
Email: hello@repolished.co.uk
Telephone: 01423 652374
Mobile: 07970 940052
Please include your:
You do not have to provide a reason when exercising your statutory cancellation rights.
After notifying us, you must return the goods without undue delay and normally within 14 days of telling us that you wish to cancel.
Please take reasonable care of the goods while they are in your possession.
You may examine the goods in the same way that you would reasonably be able to in a shop.
However, if the goods have been handled or used beyond what is necessary to establish their nature, characteristics and functionality, we may be entitled to make a deduction from your refund to reflect any reduction in value.
For machinery, this is particularly important. Where possible, please return machines:
Please retain the original packaging until you are certain you wish to keep the item.
This does not affect your statutory rights where an item is faulty, damaged or not as described.
If you are returning an item because you have changed your mind, you will be responsible for the direct cost of returning the goods, provided we have informed you of this before your purchase.
For larger or heavier machinery, please contact us before arranging the return so that we can advise you on the safest and most appropriate method of return.
We recommend using a tracked and insured delivery service, particularly for high-value machinery.
Repolished Restoration cannot accept responsibility for goods that are lost or damaged while being returned by a customer.
If your item arrives:
please contact us as soon as possible.
Where an item is faulty or otherwise does not conform to the contract, your statutory consumer rights apply. We will assess the issue and, where appropriate, arrange a repair, replacement, refund or other appropriate remedy in accordance with your legal rights.
Please do not attempt to repair or modify a machine before contacting us, as this may affect our ability to assess the problem.
For delivery damage, please contact us as soon as possible and, where possible, provide photographs of the packaging and the damaged item.
Once a cancellation has been validly made and the goods have been returned, we will process your refund in accordance with applicable law.
For a standard consumer cancellation, we will generally refund:
We are not required to refund any additional amount paid for an upgraded or premium delivery service where you chose a more expensive delivery option.
Refunds will be made using the same payment method used for the original transaction, unless we have agreed otherwise with you.
We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
Some products may be supplied specifically to a customer's requirements or manufactured/configured to the customer's specification.
Where a product is made to the customer's specifications or clearly personalised, the statutory 14-day cancellation will not apply.
If you are unsure whether an item qualifies for this exception, please contact us before placing your order.
Simply being a special-order item does not automatically remove a consumer's statutory cancellation rights.
Certain consumable products may have specific return restrictions where their condition, packaging or nature means that they cannot reasonably be resold once opened or used.
Examples may include certain:
Where a statutory cancellation right applies, we will not refuse a return simply because an item has been opened if the law gives you a right to cancel. However, you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
Repolished Restoration supplies many products to professional floor restorers, contractors, flooring companies and other businesses.
Where an order is placed wholly or mainly for business purposes, different contractual rules may apply and the statutory consumer cancellation rights described above may not apply.
However, this does not remove any applicable legal rights relating to goods that are faulty, defective, not as described or otherwise fail to meet the applicable contractual requirements.
If you are purchasing machinery or equipment for business use and are unsure about our returns arrangements, please contact us before placing your order.
We do not normally offer direct exchanges.
If you have changed your mind about an item, please contact us to arrange a return and then place a new order for the replacement item.
Where an item is faulty or incorrect, we will discuss the appropriate remedy with you.
Please contact us before returning your item so that we can provide any specific return instructions.
Returns address:
Repolished Restoration
Unit 2C, Mill Hurst Business Park
Darley
Harrogate
HG3 2AW
United Kingdom
Please ensure that returned goods are securely packaged.
For large or heavy machinery, please contact us before arranging transport.
Repolished Restoration
Unit 2C, Mill Hurst Business Park
Darley
Harrogate
HG3 2AW
United Kingdom
Email: hello@repolished.co.uk
Office: 01423 652374
Mobile: 07970 940052
Technical enquiries:
07966 555828
rob@repolished.co.uk