Last updated: 12 September 2026
Repolished Restoration ("Repolished", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy & Cookie Policy explains how we collect, use, store and share personal information when you visit or purchase from https://repolished.co.uk ("our website"), contact us, request technical advice, place an order or otherwise interact with us.
We are a UK-based business supplying professional floor grinding, polishing, cleaning and restoration equipment, machinery, diamond tooling, pads, consumables and related products.
This policy is intended to explain clearly what information we collect, why we collect it, who we may share it with, how long we keep it and your rights.
Repolished Restoration
Unit 2C
Mill Hurst Business Park
Darley
Harrogate
HG3 2AW
United Kingdom
General enquiries:
hello@repolished.co.uk
01423 652374
07970 940052
Technical enquiries:
rob@repolished.co.uk
07966 555828
Repolished is the organisation responsible for deciding how and why your personal information is processed in connection with our business and website.
You can contact us using the details above if you have any questions about this policy or how we handle your personal information.
Depending on how you interact with us, we may collect the following information.
This may include:
Payment card details are generally processed directly by the relevant payment provider and are not stored by Repolished in full.
If you contact us by email, telephone, contact form or another method, we may collect:
We may automatically receive certain technical information, such as:
Some of this information is collected through Shopify and third-party services used on our website.
We use personal information for the following purposes.
We use your information to:
Because Repolished supplies specialist machinery and restoration equipment, we may use information you provide to:
We may use information for:
Where permitted by law and, where required, with your consent, we may use your information to send:
We use Mailchimp for some email marketing activities.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we rely on the following lawful bases.
We process information where it is necessary to enter into or perform a contract with you.
For example, when you place an order, we need your name, address, contact details and order information to process and deliver your purchase.
We may process information where necessary to comply with our legal obligations.
For example:
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.
This may include:
Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and whether your interests or rights override our interests.
Where required, we rely on your consent.
This may include:
Where processing is based on consent, you can withdraw that consent at any time.
UK GDPR transparency requirements include telling people the purposes of processing, lawful basis, recipients, retention periods and their rights.
Our website is powered by Shopify.
Shopify provides the technology that enables us to operate our online shop, including:
Shopify may process information on our behalf and may also process information for its own purposes in accordance with its own privacy policies.
You can read Shopify's current privacy information on its website.
We use third-party payment providers to process payments.
Depending on the payment method selected at checkout, your information may be shared with the relevant payment provider.
These may include:
We may use PayPal and PayPal-related services, including PayPal Pay Later messaging.
PayPal may process information necessary to provide payment services, prevent fraud, manage transactions and provide its services.
PayPal has its own privacy statement explaining how it processes personal information.
Where Klarna is offered or displayed on our website, Klarna may process information relating to your purchase and, where applicable, payment or financing.
Klarna is an independent data controller for information it processes for its own purposes and its own privacy policy applies to that processing.
Important: if you subsequently remove Klarna from your store, remove this reference from the policy at the same time.
We use delivery and shipping services to fulfil customer orders.
Our current Shopify installation includes tools relating to:
Your name, delivery address, telephone number, email address, order information and information necessary for delivery may be shared with the relevant delivery provider when required to fulfil your order.
Delivery providers may use your information to:
They may process your information under their own privacy policies.
We use QuickBooks Online for accounting and financial administration.
Information relating to customers and transactions may be transferred from our Shopify store to QuickBooks where necessary for:
QuickBooks may therefore process information such as customer names, addresses, email addresses, invoice details and transaction information.
We use Mailchimp to manage some email marketing and customer communications.
Where you have provided appropriate permission or where permitted by applicable marketing rules, your email address and other relevant information may be transferred to Mailchimp so that we can send marketing communications.
Mailchimp may process information relating to email delivery and engagement, such as whether an email has been delivered or opened or whether links have been clicked.
You can unsubscribe from our marketing communications at any time.
We use Trustpilot and Trustpilot-related services to collect and display customer reviews.
Where appropriate, we may send review invitations to customers following a purchase or interaction with us.
This may involve sharing information such as:
If you submit a review, information contained in that review may be displayed publicly by Trustpilot.
Trustpilot operates its own privacy arrangements, which apply to information it processes.
We use Shopify Flow to automate certain administrative processes within our Shopify store.
For example, Flow may be used to:
Flow does not mean that we automatically make decisions about you that have legal or similarly significant effects.
We use Shopify Search & Discovery to help customers find products and discover related or complementary products.
This may involve processing information about:
This service helps us improve product discovery and the shopping experience.
We may use Shopify's messaging functionality to communicate with customers and respond to enquiries.
Information provided through messaging may include:
We use this information to respond to you and provide customer support.
Our Shopify store also uses applications for purposes including:
These currently include applications such as:
These applications are primarily used to operate and administer our online store.
Where an application processes customer personal information, we expect the provider to process that information only for the purposes for which it is provided and in accordance with applicable data protection requirements.
We periodically review the applications installed on our Shopify store and may add, remove or replace applications as our business develops.
We may use information relating to your purchases and interactions with our website to improve:
We do not use solely automated decision-making to make decisions about you that produce legal or similarly significant effects.
Our website uses cookies and similar technologies.
A cookie is a small text file placed on your device which allows a website to recognise your device or remember certain information.
Cookies can be used for different purposes.
These are required for the website to function properly.
For example, they may be used to:
These cookies generally do not require consent where they are strictly necessary for a service you have requested.
These may remember choices you make while using the website.
Where used, these help us understand how visitors use our website, such as which pages are visited and how customers navigate the site.
Where used, these may allow third-party services to:
Some third-party services used on our website may set their own cookies or similar technologies.
These may include technologies associated with services such as Shopify, PayPal, Klarna, Trustpilot, Mailchimp and other applications integrated with our store.
The exact cookies and technologies used may change when applications or Shopify functionality are added, removed or updated.
Where cookies or similar technologies are not strictly necessary, we will seek consent where required by applicable law before setting them.
You should be able to:
Simply continuing to browse the website is not treated as consent to non-essential cookies.
The ICO states that non-essential cookies generally require consent and that consent must involve a clear positive action; a privacy policy alone is not sufficient consent.
You can also control or delete cookies through your browser settings.
Blocking some cookies may affect the operation of our website, including functions such as:
You can change your cookie preferences at any time through the cookie settings mechanism provided on our website.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Different information may be retained for different periods.
For example:
We retain information relating to purchases for as long as necessary to:
We generally retain enquiry correspondence for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.
We retain marketing information while you remain subscribed or until you withdraw your consent or otherwise request that we stop sending marketing communications, subject to any information we need to retain for other lawful purposes.
Where applicable, records of cookie consent may be retained so that we can demonstrate and respect your preferences.
The ICO recommends that organisations explain either their retention periods or the criteria used to determine those periods.
We may share personal information with organisations that help us operate our business, including:
We only share information where there is a legitimate reason to do so, such as fulfilling your order, providing a service you have requested, complying with legal obligations or pursuing our legitimate business interests.
UK GDPR transparency requirements include telling people about recipients or categories of recipients of their personal data.
Some of the companies we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.
This may include relying on:
Third-party providers may have their own international transfer arrangements and privacy policies.
Depending on the circumstances and subject to legal exceptions, you have rights under UK data protection law including:
You also have an absolute right to object to direct marketing.
The availability of particular rights depends on the lawful basis for processing and the circumstances.
If you would like to exercise a data protection right or ask us about the personal information we hold about you, please contact:
Email: hello@repolished.co.uk
or write to:
Repolished Restoration
Unit 2C
Mill Hurst Business Park
Darley
Harrogate
HG3 2AW
United Kingdom
We may need to verify your identity before releasing or changing personal information.
We will normally respond to a valid request within the timeframe required by applicable data protection law.
You can stop receiving marketing communications from us at any time.
You can:
Withdrawing marketing consent does not affect the lawfulness of processing carried out before you withdrew your consent.
We take reasonable technical and organisational measures to protect personal information against:
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Our website is intended primarily for adults and businesses purchasing professional equipment and supplies.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
Our website may contain links to third-party websites, including manufacturers, payment providers, review services or other websites.
Once you leave our website, we are not responsible for the privacy practices, security or content of those websites.
We recommend reviewing the privacy policy of any third-party website you visit.
We may update this policy from time to time to reflect:
The latest version will be published on this page with the date of the most recent update.
We will take reasonable steps to bring significant changes to your attention where required.
The ICO recommends reviewing privacy information regularly and updating it when processing activities change.
If you have concerns about how we have handled your personal information, please contact us first:
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Information Commissioner's Office
The ICO's current guidance confirms that UK organisations should tell individuals about their right to complain to the ICO.
If you have any questions about this Privacy & Cookie Policy or the way Repolished handles personal information, please contact:
Repolished Restoration
Unit 2C
Mill Hurst Business Park
Darley
Harrogate
HG3 2AW
Email: hello@repolished.co.uk
Telephone: 01423 652374
Mobile: 07970 940052