Please read these terms and conditions carefully.
These Terms and Conditions explain your rights and any obligations
that you have. You may have other rights granted by law and these
Terms and Conditions do not affect them. This does not affect your
statutory rights as a customer. We would advise you to print these
Terms and Conditions of sale for your own reference, as they form part
of the contract for the sale of goods between Repolished and you the
customer
• Definitions
• 1.1. “Buyer” means the person or company from whom an order has
accepted.
• 1.2. “Seller” means Repolished trading or subsidiary of.
• 1.3. “Goods” means the items or products supplied by the seller in 1.2
to the buyer in 1.1.
• 1.4. “Order” means the order placed by the buyer in 1.1 for the supply
of the goods or an acceptance of a quote for the supply of goods.
• Applicable Conditions
• 2.1. By placing an order with the seller, the buyer agrees to be bound
by these terms. If you do not accept these terms, you may not use this
site or access or display any of the information made available to you
on this site.
• 2.2. Repolished shall sell and the buyer shall purchase the goods in
accordance with any written, electronic or verbal order and/or
quotation with the buyer which is accepted by the seller, the order is
subject to these conditions, which shall govern the contract to the
exclusion of any other terms and conditions subject to which any such
quotation is accepted or subjected to be accepted by the buyer.
• 2.3. Any variation of these conditions (including any special terms and
conditions agreed between the parties) shall be inapplicable unless
agreed in writing by the seller or some other person authorised by the
seller.
• 2.4. Any typographical or clerical or other error or omission in any sales
literature, quotation, price list, acceptance of offer, invoice or other
document or information issued by the seller shall be subject to
correction without any liability on the part of the seller.
• 2.5. Photographs and pictures of products and/or goods are for
illustration purposes only and are intended as a graphical
representation of the item you will receive and may not be the actual
item(s) you receive. This may occur for example if a manufacturer
changes their packaging or labels.
• 2.6. Typical delivery times given are for guidance only and may change
without notice.
• 2.7. An item and/or product listed on the website may sometimes be
classed as a “custom” or “bespoke” item. If a product is a “Custom” or
“bespoke” item it could be non-returnable as outlined in clause 12.1.
These orders may not be cancelled if the item or items cannot be
returned to the manufacturer (or similar) as outlined in cause 11.1.
• 2.8. Some items enhance or colour change, the seller does it’s best to
describe the product and although an exact match cannot be
guaranteed, the buyer accepts this and should the buyer wish to return
the product they can do so under the sellers return policy in clause 12.
All additional costs and delivery costs are met by the buyer.
• 2.9 When the buyer provides an image to the seller it cannot guarantee
an exact match regarding advice or products to be used although the
seller will endeavour to get the closest match, the buyer accepts this
and that camera and screen resolutions may vary which may affect a
tone or texture.
• Pricing
• 3.1. Although the seller makes every effort to ensure that published
prices and quotes are as accurate as possible, the seller reserves the
right to refuse the sale of misquoted goods or prices entered
incorrectly on our website.
• 3.2. All prices are in UK Pounds Sterling.
• 3.3. All goods are subject to delivery charges, these maybe absorbed
in the item cost, where applicable, and VAT at the standard rate. These
may not always be included in the quote and are subject to the buyer’s
geographical location. Delivery charges are dependent on the delivery
address of where the goods are to be shipped which may differ as they
are calculated on weight and size. The buyer accepts that the seller
reserves the right to pass these charges on to the buyer where
necessary.
• 3.4. The seller may contact the buyer for additional charges after the
order has been accepted should the delivery cost be greater, goods
will not be dispatched until the additional payment has been received
by the seller.
• Offer and Acceptance
• 4.1. A binding contract is formed between the buyer and the seller
when the buyer receives confirmation from the seller by e-mail,
telephone or other agreed means that the buyer’s order has been
accepted.
• 4.2. After acceptance the buyer shall not be entitled to reject the goods
unless the seller agrees to do so in advance in accordance with the
contract.
• 4.3. Subsequent additions and/or amendments to accepted orders
may incur an additional administrative charge to the buyer.
• 4.4. All offers, acceptance of quotes and orders are subject to clauses
4.1, 4.2 and 4.3
• Supply of Goods
• 5.1. The buyer is solely responsible for ensuring that the goods are
suitable and fit for the intended purpose.
• 5.2. The seller reserves the right to refuse the supply of goods at its
discretion.
• Payment Terms
• 6.1. Where the buyer is placing an order for items, payment is due prior
to order confirmation and dispatch.
• 6.2. The seller accepts online payments through a third party unless an
agreed credit account exists. The accepted payment types are subject
to the third party accepted methods and include Delta, Switch,
Maestro. No charge is made to the buyer for these credit card
payments.
• 6.3. If the buyer prefers to pay by bank transfer (also known as BACS
transfer). The seller will supply bank details to the buyer. The order will
be processed after the payment via bank transfer has been received;
the buyer will need to supply relevant contact and delivery details as
these are not automatically provided by the bank, it is the sole
responsibility of the buyer to notify the seller that a payment has been
sent.
• Payment Methods
• 7.1. Payments is accepted in the following forms:
• 7.1.1. PayPal online payment;
• 7.1.2. Stripe online payment, (Including but not limited to; Applepay
and Googlepay);
• 7.1.3. Bank transfer (BACS);
• 7.2. Payment will only be deemed to have been made upon clearance
of funds in the seller’s bank account.
• Availability
• 8.1. All goods are offered subject to availability. Where goods are found
to be unavailable or discontinued, the seller will offer a similar
substitute if available, subject to the buyer’s agreement.
• 8.2. Where the buyer orders goods with different lead times, the goods
will arrive together, the longest lead time will usually apply.
• 8.3. The seller may make any changes in the specification of the goods
which do not materially affect their quality or performance required to
conform with any applicable statutory requirements where the goods
are supplied to the seller's specification.
• 8.4. If a suitable substitute is not available, the order may be cancelled,
the transaction for that item will be void and any payment will be
returned.
• 8.5. In the event of any product being unavailable, the seller shall be
relieved of any liability in connection with all such contracts or orders.
In no case shall the seller be bound to obtain or deliver goods from any
other sources than those contemplated in the order.
• 8.6. The seller will not be held responsible for any costs incurred due to
items being delayed or unavailable.
• Delivery
• 9.1. The seller uses various ways of delivering the goods. These
include the use of independent couriers and pallet companies.
• 9.2. Deliveries will usually be made Monday-Friday between the hours
of 8:00am and 6:30pm. The seller is usually unable to give an
estimated delivery time as all deliveries are at the courier’s discretion.
• 9.3. Any delivery date or delivery time is for guidance only and the
seller shall not be responsible for any costs incurred by the buyer in the
event of late delivery.
• 9.4. All delivery dates as indicated in clause 9.2 can be affected by
bank holidays and force majeure, circumstances stipulated by clause
13 and “exceptions” made by the courier; the seller holds no
responsibility or liability in these cases.
• 9.5. The couriers used by the seller do not guarantee a pre-delivery
phone call service or any other form of notification by text, email or
other means and may not contact the buyer directly regarding a
delivery, although they may try to do so.
• 9.6. All orders will be delivered to the nearest access point to the
delivery address, and the seller or its independent couriers, will not be
responsible for further movement of the goods.
• 9.7. It is the buyer’s responsibility to advise the seller of any restrictions
regarding access to the delivery address at the point of ordering or
prior to the goods being despatched.
• 9.8. The buyer will bear the costs of any re-delivery charges incurred as
a result of not informing the seller of access restrictions to the delivery
address point.
• 9.9. The delivery vehicles may not have forklifts. It is the buyer's
responsibility to provide offloading equipment to facilitate offloading of
deliveries of heavy items should it be required to do so.
• 9.10. Should the buyer be unavailable to accept the goods at time of
delivery, on a day that has been agreed beforehand with the buyer,
then the buyer shall bear the cost of any re-delivery.
• 9.11 Should a courier be unsuccessful in a delivery attempt(s) the
goods will be returned to the seller by the courier, any charges
imposed by the courier may be passed on to the buyer by the seller
and any further re-delivery charges. This includes but not limited to, a
refused delivery.
• 9.12. The seller may offer free delivery on some of its products. Free
delivery offers are only available for deliveries within the UK mainland
and therefore exclude some areas of Scotland, Northern Ireland,
Channel Islands or other remote parts of the UK or overseas.
• 9.13. Delivery charges are non-refundable in the instances of clauses
9.10, 9.11, 9.12
• Goods Damaged or Faulty on Delivery
• 10.1. The buyer must examine all goods on delivery in case any
damage has occurred in transit. The driver should be notified
immediately of any problems and the delivery card should be signed
accordingly. The seller must also be informed within two working days
in writing with corresponding photos of the damage and the
packaging.
• 10.2. If, in exceptional circumstances, the buyer is unable to fully check
the goods at the time of delivery, the seller must be informed as soon
as possible of any damage with photos of the products and packaging.
• 10.3. The seller cannot guarantee to replace or repair items which have
been signed for in good condition or 'unchecked' and are later found
to be damaged. This does not affect the buyer’s statutory rights.
• 10.4. The seller will not accept any liability for any goods that have
been repaired before the seller has been given the opportunity to
inspect them or to give authority for repair work to be carried out or in
cases where components supplied have not been used.
• 10.5. The seller may offer a replacement of damaged goods and the
buyer accepts that if a replacement is arranged that sufficient time in
accordance with lead times from manufacturers and couriers will be
required.
• 10.6. If goods have been delivered in a damaged state and the seller
feels the situation cannot be improved by authorising another delivery,
we reserve the right to refund the buyer in part or in full and/or cancel
the order in part or in whole.
• 10.7. If the buyer has not signed the package as damaged, in
accordance with the terms detailed in these terms and has not stated
at the time of delivery, by not signing "damaged" the possibility of the
seller making a claim to the carrier has been removed and therefore,
the seller is entitled to repair the damaged items where necessary thus
reducing costs to the seller.
• 10.8. Following on from clause 10.7 in regard to items and repairs to
said items, the seller is entitled to charge the buyer for any costs
involved (but not limited to) materials, labour, packaging and carriage -
where the terms have not been adhered to by the buyer.
• Cancellation Policy
• 11.1. Under the Distance Selling Regulations the buyer has a right to
cancel their order for any item purchased on the seller’s website at any
time before the goods are despatched, or within 7 days of receiving the
goods and for a full refund excluding cost of return shipping providing
the goods purchased are not “custom” or “bespoke” items and the
buyer takes reasonable care of the goods whilst they are in the buyer’s
possession. This does not affect the buyer’s statutory rights as a
consumer.
• 11.2. If the buyer chooses to cancel their order at any time later than
the 7 days following receipt of the goods there will be a restocking
and/or administration charge subject to a return acceptance by the
seller. “Custom” or “bespoke” item cancellation requests may not be
accepted should the manufacture of the item be already started or
dispatched. “Custom” or “bespoke” item cancellations that are
accepted may be subject to a restocking charge or administration
charge. The buyer may be required to return items using their own
courier.
• 11.3. The seller will refund the buyer’s payment with 14 days of the
goods being returned being subject to clauses 11.1 and 11.2. Original
delivery charges are non-refundable.
• 11.4. If the buyer wishes to cancel the order, the seller will require the
request be done in writing by the buyer via email to
hello@repolished.co.uk or by post at the address provided. Any
cancellation request may be subject to a re-stocking fee and the
original delivery charges may not be refunded.
• Returns Policy
• 12.1. Where the buyer has received their order and no longer require all
or part of the order then this may be returned at the discretion of the
seller. If a return is agreed, then the buyer has to arrange their own
transport to return the goods to the seller’s premises at the buyer’s
expense within 7 days from acceptance, non return of the goods will
result in the agreement of a refund being cancelled unless the delay
has been agreed in writing between both the buyer and the seller.
• Once goods have been received by the seller, the goods will be
inspected by the seller who will decide what, if any, refund is due.
“Custom” or “bespoke” items may not be accepted. Original delivery
charges will in any case not be refunded to the buyer.
• 12.2. Where the buyer receives sub-standard or incorrect goods they
should inform the seller within 7 days of receiving the order. The seller
may then arrange collection of the goods for return to the seller’s
premises. Upon receipt the seller will inspect the goods and, if the
items are sub-standard or incorrect, will either refund the buyer or
replace the goods. If the seller deems the goods to be satisfactory and
as intended, the seller is entitled to return the goods to the buyer at the
buyer’s expense.
• 12.3. Where the buyer has used or installed the goods then such use
or installation shall be taken as conclusive evidence that the buyer has
accepted the goods are in perfect condition. The buyer is responsible
for checking that the goods are suitable for purpose and that
installation conditions are correct at the time of ordering or acceptance
of a quotation.
• Force Majeure
• 13.1. Neither party shall be liable for any default due to any act of God,
war, strikes, lock outs, riots, accidents, fire, breakdown of plant and
machinery
• 13.2. The seller shall be entitled to delay or cancel delivery or to reduce
the amount delivered if it is prevented from or hindered in or delayed in
manufacturing, obtaining or delivering the goods by normal routes or
means of delivery through circumstances beyond its control.
• General
• 14.1. Neither party shall be liable for any delay or failure to perform any
of its obligations if the delay or failure results from events or
circumstances outside its reasonable control and the party shall be
entitled to a reasonable extension of its obligations.
• 14.2. These terms and conditions are subject to change at any time
without prior notice. In addition to the above the seller retains title to all
goods until payment is received in full. Goods that are unpaid for can
be collected/removed from any location if deemed necessary. The
seller retains the right to accept orders and payments if stocks have
temporarily expired, fulfilling the order upon stock replenishment. If an
item is out of stock the customer will be contacted whereupon if the
waiting time is viewed as too long by either party a full refund and
order cancellation can be effected. The seller retains the right to cancel
any order by notifying the buyer by email without detailed disclosure.
• 14.3. The seller will accept no responsibility for subsequent theft of any
goods once delivered to an agreed location, the buyer must make
necessary arrangements to avoid this possibility.
• Contact
• 15.1. If you have any questions about the terms and conditions set out
herein, please write to us by email to hello@repolished.co.uk or by post
to, Viaduct Depot, Dockfield Lane, Shipley, West Yorkshire, BD17 7AR
United Kingdom.
• Complaints Policy
The seller takes complaints about the products, staff and service levels
very seriously. If the buyer is not satisfied in any way it is important that
the buyer follows the sellers’ formal complaint procedures.
• 16.1. To raise a complaint the buyer will need to call the sellers
customer service in writing by email or letter addressing it to whom
dealt with the issue initially. It is advised that detailed complaints be in
writing where appropriate to ensure all concerns are comprehensively
addressed by the seller.
• 16.2. The seller will need the following information from the buyer in all
instances of a complaint resolution
- A clear, detailed description of what the complaint is about
- Copies of any letters or emails related to the complaint
- The buyer order or reference number (usually found on the invoice)
- The buyer email or physical address so that a reply can be made.
16.3. The seller will respond to complaints by the buyer within a
reasonable time, (usually within 28 working days). Should the
complaint take longer than this, the seller will advise a time-frame that
the buyer should get a response.