Last updated: 12 September 2026
These Terms of Service apply to purchases made through repolished.co.uk, operated by Repolished Restoration, a sole trader business owned by Julie Hall.
Please read these Terms of Service carefully before placing an order. By placing an order through our website, you agree to these terms, subject to any statutory rights that apply to you.
Business name: Repolished Restoration
Business structure: Sole trader
Owner: Julie Hall
Business address:
Unit 2C, Mill Hurst Business Park
Darley
Harrogate
HG3 2AW
United Kingdom
Email: hello@repolished.co.uk
Office: 01423 652374
Mobile: 07970 940052
Technical enquiries:
07966 555828
rob@repolished.co.uk
Repolished Restoration supplies professional floor restoration machinery, diamond tooling, polishing pads, powders, chemicals, accessories and related products.
These Terms of Service apply to all orders placed through our website unless we have agreed different written terms with a business customer.
If you are purchasing as a consumer, nothing in these terms affects your statutory rights under UK consumer law.
Consumer terms must be fair and transparent, and a business cannot use its terms to exclude legal responsibility for matters such as faulty goods or goods that are not as described.
We make reasonable efforts to ensure that product descriptions, specifications, images and other information on our website are accurate.
However:
Product images may be for illustration purposes.
Manufacturers may change product specifications, colours, packaging or accessories.
Product dimensions and weights may be approximate where stated by the manufacturer.
Product availability may change without notice.
Manufacturer specifications may be updated after a product has been listed on our website.
Where a product description specifies what is included with the product, we will supply the stated items subject to availability and any manufacturer changes.
If you require a product to meet a particular technical specification or application, please contact us before ordering.
Prices are displayed on the relevant product page.
Where applicable, VAT will be shown separately or included in the displayed price as required.
Delivery charges are shown separately at checkout unless otherwise stated.
We take reasonable care to ensure that prices are accurate. However, if we discover an obvious pricing error, we may contact you before accepting or fulfilling your order.
If an order has been paid for and we are unable to fulfil it because of an obvious pricing error, we will cancel the affected order and refund the payment.
When you place an order through our website, you are making an offer to purchase the products selected.
After placing an order, you should receive an order confirmation acknowledging receipt of your order.
This confirmation does not necessarily mean that we have accepted the order.
We may need to contact you before accepting an order, particularly where:
A product is unavailable
A product is a special order
There is an obvious pricing or description error
There is a problem with payment
There is a problem with the delivery address
We reasonably suspect fraudulent activity
We are unable to obtain the product from our supplier
If we are unable to fulfil an order after payment has been taken, we will arrange a refund.
For online consumer orders, required information about the goods, price, delivery, cancellation rights and other matters must be provided before the customer is bound by the contract.
A contract between you and Repolished Restoration is formed when we accept your order.
Where appropriate, acceptance may be confirmed by email or by dispatching the goods.
We will provide confirmation of the contract in a form that you can retain for future reference.
We aim to dispatch orders as soon as reasonably possible.
The estimated delivery time and available delivery options will be shown at checkout or communicated to you where appropriate.
Delivery times may vary depending on:
Product availability
Product size and weight
Delivery location
Courier availability
Whether the product requires pallet or specialist delivery
Whether the product is a special-order item
For consumer orders, where no other delivery period has been agreed, goods generally must be delivered without undue delay and no later than 30 days after the contract is entered into.
Some machinery and large or heavy products may require specialist or pallet delivery.
If a product has a stated lead time, such as a special-order machine, this will be communicated before or after ordering as appropriate.
If your order arrives damaged, please contact us as soon as reasonably possible.
Where possible, please retain the packaging and provide photographs of:
The outer packaging
Any visible damage
The product
The shipping label
This will help us investigate the issue with the carrier.
You should not refuse delivery of a damaged item without first contacting us unless the carrier's procedure requires this.
Your statutory rights are not affected by this section.
For consumer purchases, the goods remain at our risk until they come into the physical possession of the consumer or a person identified by the consumer to take possession of them, unless applicable law provides otherwise.
For business customers, risk will pass in accordance with the applicable contract and agreed delivery arrangements.
If you are purchasing as a consumer online, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
These rights are subject to the legal exceptions that apply to certain goods and circumstances.
Full details are contained in our Returns & Refund Policy.
Online consumers generally have 14 days to notify a trader of cancellation and a further 14 days to return the goods.
Our Returns & Refund Policy explains:
How to request a return
Consumer cancellation rights
Return postage
Refunds
Faulty goods
Damaged goods
Special-order products
Consumables
Business customer returns
Nothing in our Returns & Refund Policy limits your statutory rights.
If a product is faulty, defective, not as described or otherwise does not meet the legal requirements applicable to the sale, please contact us.
We will assess the issue and provide the remedy required by law.
Depending on the circumstances, this may include:
Repair
Replacement
Refund
Price reduction
Another appropriate remedy
Consumers have statutory rights concerning goods that are of satisfactory quality, fit for purpose and as described. These rights cannot simply be excluded by contract.
Many products sold by Repolished Restoration are professional machines and equipment.
Customers must use machinery:
In accordance with the manufacturer's instructions
For its intended purpose
Using appropriate safety equipment
In accordance with applicable health and safety requirements
In an appropriate working environment
By appropriately trained or competent operators where required
Customers are responsible for carrying out any necessary risk assessments and ensuring that operators are suitably trained.
Technical information or advice provided by Repolished Restoration is intended to assist customers but does not replace the manufacturer's instructions, training or professional risk assessment.
Before purchasing machinery, diamond tooling, pads or other specialist equipment, customers should ensure that the product is suitable for their particular application.
We are happy to provide reasonable product information and technical guidance where we can.
However, unless we have expressly agreed in writing that a product is suitable for a particular specified application, the customer remains responsible for ensuring that the selected product is appropriate for their intended use.
If you are unsure which machine, diamond tooling, pad or chemical product you require, please contact us before placing your order.
Products such as diamond tooling, polishing pads, powders, chemicals and other consumables may have specific operating requirements.
Customers should follow the manufacturer's instructions regarding:
Suitable surfaces
Correct machinery
Speed
Pressure
Water requirements
Chemical compatibility
Personal protective equipment
Storage
Disposal
Where a product is supplied for professional use, customers are responsible for ensuring that it is used safely and appropriately.
This section does not affect any statutory rights relating to faulty or unsuitable goods.
Some products may be ordered specifically from a manufacturer following a customer's order.
Where a product is genuinely made to the customer's specifications or clearly personalised, statutory consumer cancellation rights may be affected by the applicable legal exception.
However, simply describing a product as a "special order" does not automatically remove statutory cancellation rights.
Where a product is special order but not subject to a statutory exception, applicable consumer rights will continue to apply.
We will tell you about any relevant cancellation restrictions before you purchase where required.
A significant proportion of Repolished Restoration's customers are professional floor restorers, contractors, flooring businesses and other commercial customers.
If you purchase products wholly or mainly for your business, you may not have the same consumer cancellation rights that apply to consumers.
Business customers are responsible for ensuring that products ordered are suitable for their intended commercial application.
Where Repolished Restoration has agreed specific written commercial terms with a business customer, those terms will take precedence over these general Terms of Service to the extent of any inconsistency.
Nothing in these terms is intended to exclude rights or liabilities that cannot lawfully be excluded.
We accept the payment methods displayed at checkout.
Payment must be authorised before an order is dispatched unless alternative payment terms have been agreed in writing.
Where payment is made through a third-party payment provider, that provider's own terms may also apply.
We do not request full payment card details by ordinary email.
Where finance or payment-plan options are offered through a third-party provider, the finance agreement is between the customer and the relevant finance provider.
Repolished Restoration is not the lender unless expressly stated.
Eligibility, approval, repayment terms, interest, fees and other finance conditions are subject to the relevant finance provider's terms.
Where a manufacturer provides a warranty with a product, the applicable manufacturer's warranty terms may apply.
A manufacturer's warranty does not replace or remove any statutory rights that consumers have against the seller.
Where you believe a product is faulty, please contact Repolished Restoration in the first instance so that we can help determine the appropriate next step.
We have extensive experience in the floor restoration industry and aim to provide useful practical and technical advice.
However, advice provided by us is based on the information available to us and the circumstances described by the customer.
The customer remains responsible for assessing the particular site, surface, materials, machinery and working conditions.
Where appropriate, customers should carry out a test area before undertaking large-scale restoration work.
We make reasonable efforts to keep our website accurate and operational.
However, we do not guarantee that:
The website will always be available
Website content will always be error-free
Product availability will always be accurately reflected in real time
Product photographs will always exactly represent the supplied product
The website will be compatible with every device or browser
We may update, remove or change website content without notice.
All original content created by Repolished Restoration, including website text, original photographs, graphics, branding and other material, remains our property unless otherwise stated.
You must not copy, reproduce, republish or commercially exploit our original content without our written permission.
Manufacturer trademarks, logos and other intellectual property remain the property of their respective owners.
Our website may contain links to third-party websites or services, including manufacturers, payment providers, delivery companies and review platforms.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Your use of third-party services may be subject to their own terms and policies.
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
In particular, nothing in these terms excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Faulty goods where liability cannot legally be excluded
Goods that are not as described
Any other liability that cannot legally be excluded or limited
For consumers, statutory rights remain fully protected.
Any limitation of liability applying to a business customer will be interpreted subject to applicable law and the circumstances of the contract.
We do not accept responsibility for losses arising solely from a customer's failure to follow manufacturer instructions, misuse of equipment, unauthorised modification or use outside the intended purpose, except where liability cannot lawfully be excluded.
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including significant:
Transport disruption
Courier delays
Supplier disruption
Manufacturer delays
Natural disasters
Fire
Flood
Power or telecommunications failures
Industrial disputes
Government action
Other events beyond our reasonable control
Where such an event affects an order, we will take reasonable steps to keep you informed and minimise the impact.
This does not remove any statutory rights that apply to consumers.
Our Privacy Policy explains how we collect, use and protect personal information.
By placing an order, you acknowledge that your information will be processed in accordance with our Privacy Policy.
If you have a complaint, please contact us first.
Email: hello@repolished.co.uk
Telephone: 01423 652374
We will make reasonable efforts to investigate and resolve complaints promptly and fairly.
We may update these Terms of Service from time to time to reflect changes to our business, website, products or applicable legal requirements.
The version applicable to your order will generally be the version in force when your contract is formed, unless a change is required by law.
The latest version will always be available on our website.
These Terms of Service and contracts for the purchase of products through our website are governed by the laws of England and Wales, unless applicable law provides otherwise.
If you are a consumer, this does not deprive you of any mandatory legal protections that apply to you.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights available to consumers.
Repolished Restoration
Unit 2C, Mill Hurst Business Park
Darley
Harrogate
HG3 2AW
United Kingdom
hello@repolished.co.uk
01423 652374
07970 940052
Technical enquiries:
07966 555828
rob@repolished.co.uk
Last updated: 12 September 2026